Terms of service

These terms set out the agreement between you (“the customer”) and A Lott More (“we”, “us”, “our”) for the supply of website design, build, and hosting services. By engaging our services you accept these terms.

1. Our services

We design, build, and host websites for small businesses and sole traders. The specific scope of work for each customer is agreed in writing before work begins, typically by email. Our standard service includes:

• Initial consultation and design proposal.
• Building your website to the agreed scope.
• Hosting on our infrastructure for as long as you're subscribed.
• Reasonable updates and changes as outlined in your plan.
• Email and phone support during normal working hours.

2. Pricing and billing

Our main plan is £30 per month, billed annually in advance at £360. Optional add-ons are billed separately. Prices are exclusive of VAT where applicable.

Payment is due in advance of the service period. If payment is not received within 14 days of invoice, we may suspend the service until payment is received. Persistent non-payment may result in termination of the service.

We may adjust pricing for new billing periods with at least 30 days' notice. Pricing for your current term will not change.

3. The build process

We aim to complete most builds within five working days of the agreed scope being confirmed. This timeline assumes timely provision of content, images, and feedback from you. Significant delays in providing material may extend the timeline.

Two rounds of revisions are included as standard. Additional revisions, or changes outside the originally agreed scope, may be subject to additional charges agreed in advance.

4. Domains and ownership

You own the content of your website, including text, images, and brand assets you provide. We retain the rights to the underlying code, templates, and design system we've built, which we may reuse across other customer projects.

Domain names are registered in your name. If we register a domain on your behalf we'll transfer the registration to you on request, subject to any outstanding balances being settled.

5. Customer content

You warrant that any content you provide:

• Is yours to use, or you have permission to use it.
• Doesn't infringe any third-party rights.
• Is lawful and not misleading or harmful.

We reserve the right to refuse to publish, or to remove, any content we believe is unlawful, defamatory, infringing, or otherwise unsuitable.

6. Cancellation

You can cancel your service at the end of any billing term by giving us at least 30 days' written notice. No refunds are provided for the unused portion of a paid term unless we've materially failed to provide the service.

On cancellation we'll provide you with a one-off export of your website content in a reasonable format. We do not provide ongoing access to the underlying codebase or hosting infrastructure after cancellation.

7. Uptime and availability

We use industry-standard hosting providers and aim for high availability, but we don't guarantee 100% uptime. We're not liable for downtime caused by third-party infrastructure providers, internet outages, or events outside our reasonable control.

8. Liability

Our total liability under or in connection with this agreement is limited to the amount you've paid us in the 12 months preceding the event giving rise to the claim. We're not liable for indirect or consequential losses, including loss of profits, revenue, business, or reputation.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be limited by law.

9. Force majeure

Neither party is liable for failure or delay in performance caused by events outside their reasonable control, including but not limited to acts of nature, internet outages, cyber attacks, government actions, or industrial disputes.

10. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

11. Changes to these terms

We may update these terms from time to time. We'll give you at least 30 days' notice of any material changes. Continued use of our service after the changes take effect constitutes acceptance.

Get in touch

Questions about these terms? Email hello@alottmore.com or call 07881 306 057.